I had an excellent experience at Empire Hyundai in Fall River! Henry and Ronnie were both fantastic to work with. The entire sales experience was smooth, fast, and stress-free. They made the process easy, were very helpful, and made sure I got a great price. I couldn't be happier with the service I received. I highly recommend Henry and Ronnie to anyone looking to purchase a vehicle. Thanks again for making it such a great experience!

Great experience from start to finish! Ronnie was friendly, professional, and helpful throughout the entire process. Everything went smoothly, and I couldn’t be happier with my experience. Highly recommend this dealership!

Thank you Manny for making the buying process seamless, I’m so happy with my new Kona!

I had a great experience working with service advisor Olvys. From start to finish, he was professional, knowledgeable, and extremely helpful. He took the time to explain everything clearly, kept me updated throughout the process, and made sure all my questions and concerns were addressed. His customer service was outstanding, and it’s refreshing to work with someone who genuinely cares about their customers and goes above and beyond to make the experience a positive one. I highly recommend going to see Olvys!

Had great service with Aron C. Just got my car from umpire Hyundai😊

Great service and sales. They made our deal work. Giovanni the sales rep. And the rest of the staff as well.

100% excellent experience at Empire Hyundai and my salesman Manny. Total Professional from start to finish. Definitely the place to go if you need a new or used car. Would recommend them to any and all. Ask for Manny.

Manny was so great to work with. He went above and beyond to get me a great deal!

I couldn’t be happier with my experience purchasing my car! I am incredibly grateful to Richard, my salesman, and Luís Ribeiro, the finance manager, for their kindness, support, and dedication throughout the entire process. Richard was always there for me, providing outstanding assistance and going above and beyond to make everything happen. Luís Ribeiro was equally amazing, helping me every step of the way and making the entire experience smooth and stress-free. Both of them are truly special, hardworking, and wonderful people who genuinely care about their customers. They made me feel supported, valued, and appreciated from ... Read More

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Google - Nov 7, 2026

I couldn’t be happier with my experience purchasing my car! I am incredibly grateful to Richard, my salesman, and Luís Ribeiro, the finance manager, for their kindness, support, and dedication throughout the entire process. Richard was always there for me, providing outstanding assistance and going above and beyond to make everything happen. Luís Ribeiro was equally amazing, helping me every step of the way and making the entire experience smooth and stress-free. Both of them are truly special, hardworking, and wonderful people who genuinely care about their customers. They made me feel supported, valued, and appreciated from beginning to end. Thank you, Richard and Luís, for everything you’ve done for me. I will never forget your kindness and dedication. I highly recommend this dealership to anyone looking to purchase a car. You guys are the best!❤️

I had a pleasant experience leasing a new vehicle at Empire Hyundai. My sales rep, Tay, was knowledgeable about the vehicle options and features, and took great care to ensure my leasing experience was efficient. The back and forth between Tay and the finance team was minimized, which I appreciated because I was short on time. Tay did a nice job with the follow up and went out of his way to show that he valued me as a customer. I’d recommend Tay and the Empire Hyundai to anyone in the market for a new vehicle. Thank you!

Very Profesional & kind beyond extra miles to fulfill car buying requirements…

I had a great experience with Hyundai! I’m very happy and would definitely recommend them. Thank you!

Terrible service from Kiana. She will flat out harass you to confirm an appointment and flat out lie about what they have to offer.

I purchased a Hyundai Kona with the help of Miles and I had a great experience. He was able to get me in a brand new 2027 and the process was quick and easy. I'd definitely be coming back.

Sale and Service people are very friendly and honest

Don't walk out, run out... I was interested in a "new" 2026 Elantra N. The least they could have done was make it look good. The car was sitting a long time. The inside of the windshield looked as if it was never washed. Soot build up very noticeable. All brake rotors were highly rusted over and the gas was on E with 27 miles left. The car already had 89 miles on it. I was lowballed on my trade to almost half of what their own website tool quoted and they added a $3,000.00 mark-up while going over numbers. This ... Read More

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Google - Oct 28, 2026

Don't walk out, run out... I was interested in a "new" 2026 Elantra N. The least they could have done was make it look good. The car was sitting a long time. The inside of the windshield looked as if it was never washed. Soot build up very noticeable. All brake rotors were highly rusted over and the gas was on E with 27 miles left. The car already had 89 miles on it. I was lowballed on my trade to almost half of what their own website tool quoted and they added a $3,000.00 mark-up while going over numbers. This was not disclosed on the website, or when I called, and certainly not at first when I arrived. They did not like the idea of a cash deal. Stated they will lose money because no kick back from the bank because I was not financing through them. The offer for the trade in jumped twice as I was putting my jacket on ready to leave, but still overcharged with the mark-up. Claimed everyone wants this car, but yet it has sat on the lot for over 200 days! Not the salesman's fault, their hands are tied when it comes to the numbers. Sales manager decides that. I liked the salesman I talked with, hope poor management doesn't ruin his love for the job.

Kermy is the man, he was super helpful and informative and really made sure we got a good deal done. Highly recommend him and this dealership everyone was awesome!

Worked with Tony Reis great service!

Tony Reece was very helpful

I am editing this review 3 weeks later. I originally submitted a review right after purchasing the car. Tony, the salesman, had actually asked for a 5 star review and shared that anything lower affected his bonus. While I didn't mind at the time providing the good review, after reflecting on my experience in store and the experience after, there's no way I could give 5 stars. Tony was fine overall, but I was disappointed with how he treated me as the person buying the car. He spoke more to my fiancé than to me. After I made a substantial down ... Read More

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Google - Oct 24, 2026

I am editing this review 3 weeks later. I originally submitted a review right after purchasing the car. Tony, the salesman, had actually asked for a 5 star review and shared that anything lower affected his bonus. While I didn't mind at the time providing the good review, after reflecting on my experience in store and the experience after, there's no way I could give 5 stars. Tony was fine overall, but I was disappointed with how he treated me as the person buying the car. He spoke more to my fiancé than to me. After I made a substantial down payment, he shook my hand and then hugged my fiancé, who wasn’t buying the car and didn’t want to be hugged. I also felt rushed through the paperwork with the finance manager, who included forms for a state I didn’t live in. Getting my registration, on the other hand, was anything but rushed. After a week, it still wasn’t ready. When I pressed for answers, I learned there had been a mistake. They first blamed my insurance, then claimed I had signed up for new plates rather than transferring my existing ones. That wasn’t true—they had even transferred my plates to the new car themselves! Tony, the sales manager, then told me I needed to drive to Fall River, over an hour away, to pick up the new plates and registration. I was being asked to drive an unregistered, uninsured car with the wrong plates to fix a problem they had caused. The issue was eventually corrected, but only after a lot of stress and frustration. The whole experience left me wishing I had never bought a car from them.

Thank you Tony Reis for your help

Tony Reis was an absolute gift from God Thank you so much for getting us our new vehicle

If you don’t believe miracles are possible, read this review. Today, I walked into Empire Hyundai of Fall River with ABSOLUTELY ZERO hopes of walking out with my dream car. Why? Because just FOUR DAYS AGO, I was in a car accident where the driver who hit me totaled my 2024 Hyundai Santa Fe XRT after owning it for only SEVEN MONTHS. But that accident didn’t just total my car; it felt like it totaled my dreams, too. That car meant so much more to me than just a vehicle. It was something I never imagined I would be ... Read More

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Google - Oct 23, 2026

If you don’t believe miracles are possible, read this review. Today, I walked into Empire Hyundai of Fall River with ABSOLUTELY ZERO hopes of walking out with my dream car. Why? Because just FOUR DAYS AGO, I was in a car accident where the driver who hit me totaled my 2024 Hyundai Santa Fe XRT after owning it for only SEVEN MONTHS. But that accident didn’t just total my car; it felt like it totaled my dreams, too. That car meant so much more to me than just a vehicle. It was something I never imagined I would be approved for, and losing it was heartbreaking. I walked into the dealership knowing I still had my existing car loan to deal with, waiting on the insurance settlement, and believing there was no way I would get approved for another vehicle with my credit. I even planned on having my mom co-sign. Then I met Ronny. I explained EXACTLY what I was looking for, and from that moment, Ronny went above and beyond to help me. He didn’t just see another customer looking to buy a car. He understood how much I had lost and how badly I wanted to get my dream back. His professionalism, honesty, patience, and genuine care made the entire process unbelievably smooth and easy. And then came the miracle: I WAS APPROVED! Solely under my own credit, with ZERO money down and no co-signer! Not only that, but I drove away with an even better vehicle: my BRAND-NEW 2026 Hyundai Santa Fe XRT with only 25 MILES! I cried more than words can explain. After everything that happened in the past four days, I walked in expecting disappointment and walked out with something I truly believed was impossible. Ronny, THANK YOU for caring enough to help me make this happen. Thank you for your honesty, transparency, and professionalism. There was no pressure, no games, and no trying to make me spend more than I could afford. You listened, worked with me, and made what felt impossible become reality. Thank you for also letting me SOB at your desk! Those tears were about so much more than a car. They were about heartbreak, fear, relief, and the overwhelming gratitude of receiving a blessing when I least expected it. I cannot thank you and the entire Empire Hyundai team enough. Henry Dominguez, thank you for accepting that my budget was tight, understanding my situation, and never pressuring me into something I knew I couldn’t afford. Your kind words, thoughtfulness as you watched me cry, and understanding of how much this car meant to me touched my heart more than words can describe. Thank you for treating me with such compassion when I needed it most. Benjamin Vieira, thank you so much for making the financial part of this process so smooth and simple. You helped make an overwhelming situation feel easy, and I am incredibly grateful for your professionalism and help throughout the process! I will forever recommend your dealership because the kindness, honesty, and care I experienced were unlike anything I have ever experienced when purchasing a vehicle. Ronny, you didn’t just help me buy a car. You helped me get my dream back. May God continue to bless you and your team and never let you lose the beautiful heart you have for helping others. I walked in with zero expectations and walked out with a miracle. And I will never forget the person who helped make it happen!

My wife and I had a smoothe sailing experience with our team that walked us through the start to finish auto buying experience. Our former auto was twelve years old and the very knowlegeable staff with regards to todays advanced technology was less intimidating with their wonderful teaching/training skills for us boomers. Great people at Empire Hyundai!

Again thank you Dale Gaulin and Braulio Andrades in sales, excellent job and service as well

Recently picked up a 2022 Hyundai Tucson from Kermy and he took care of me from start to finish. Whenever you stop by empire ask for Kermy.

I had a really great experience working with Kermy Sagaille at Hyundai. He made the entire process easy from beginning to end and made sure everything was taken care of properly. His professionalism, patience, and attention to detail really stood out to me. He took the time to answer my questions, explain everything clearly, and make sure I felt comfortable throughout the process without ever feeling rushed or pressured. What I appreciated most was how attentive he was and how much effort he put into making sure everything went smoothly. You can tell he genuinely cares about his customers and ... Read More

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Google - Oct 20, 2026

I had a really great experience working with Kermy Sagaille at Hyundai. He made the entire process easy from beginning to end and made sure everything was taken care of properly. His professionalism, patience, and attention to detail really stood out to me. He took the time to answer my questions, explain everything clearly, and make sure I felt comfortable throughout the process without ever feeling rushed or pressured. What I appreciated most was how attentive he was and how much effort he put into making sure everything went smoothly. You can tell he genuinely cares about his customers and wants them to have a positive experience. If you’re looking to get a car, I definitely recommend asking for Kermy. He made the experience stress-free and went above and beyond to make sure I was taken care of. You won’t regret working with him! — Dylan Mensah

Just bought a 2027 Hyundai Kona from a great guy who spoke multiple languages and was extremely funny named kermy whom also helped me out! It was a pleasure to work with and the staff and him! They were great to work with, the price was fair, and kermy gave me a great deal.

Avoid This Dealership: Complete Unprofessionalism, False Promises, & Broken Agreements I got the exact car, trim, and color I wanted, but the entire buying experience was an absolute joke. If you value your time, your money, and your sanity, take your business elsewhere. To start, my salesman, Kermy, was pleasant enough to talk to, but I completely out-educated him on the vehicle—I knew significantly more about the car than he did. To close the deal before the end of the month, he explicitly promised three full tanks of gas and a free oil change so he could hit his 15... Read More

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Google - Oct 19, 2026

Avoid This Dealership: Complete Unprofessionalism, False Promises, & Broken Agreements I got the exact car, trim, and color I wanted, but the entire buying experience was an absolute joke. If you value your time, your money, and your sanity, take your business elsewhere. To start, my salesman, Kermy, was pleasant enough to talk to, but I completely out-educated him on the vehicle—I knew significantly more about the car than he did. To close the deal before the end of the month, he explicitly promised three full tanks of gas and a free oil change so he could hit his 15-car bonus milestone. I wanted to sincerely help him out, so I agreed to buy. The very next day at signing, he laughed it off and claimed he "counted wrong" and was still one short. Not my problem. It only got worse from there: • The Pricing Game: They tried to overcharge me by thousands of dollars compared to their own website pricing. I literally had to pull up their website on my phone and force them to look at it to validate my numbers before they finally agreed to the actual price. • The Finance Nightmare: The finance department was filled with more typical dealership games, but we finally signed and took the car. • Incompetent Paperwork (Repeatedly): A few days later, they called me back because they spelled my name wrong. I drove all the way back, kept it light, and resigned. A few days after that, they called me again because they messed up even more documents. My mom warned me about this place—she bought a Santa Fe here 6 years ago and had to return 3 separate times for typos. Clearly, nothing has changed. • Delayed Trade-In Payoff: They took my trade-in two weeks ago and were supposed to pay it off immediately. Because of their severe paperwork delays, they missed the window, and my bank automatically withdrew my monthly car note. When I went back tonight to sign yet another round of paperwork, they claimed they would "take care of it." • Insulting Customer Service: When I pressed Kermy tonight about the missing gas and oil change vouchers, he joked about it again. When I told him I was dead serious, he went to the back and returned with a pathetically insulting $20 slip. You do not make false promises to close a deal and then treat your customer like a punchline. This dealership constantly boasts about how many cars they sell, but they can't even get basic legal paperwork right the first time, let alone the third time. They use bait-and-switch tactics to lock you into a sale and completely abandon their word the second the ink dries. Get it together.

Go see Michelle

I had a horrible experience here shopping for a used Tucson. I’d done extensive research online prior to visiting (across several dealerships), and after test driving the vehicle, Michelle quoted additional fees that were $2,000 more than advertised. I explained that the car was listed on autotrader including dealer fees for less and she explained you can’t trust third party aggregators. I then showed her Empire’s website which had the exact same price and fees as autotrader. She didn’t have a good answer for that one, and still refused to remove the made up fees that differed ... Read More

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Google - Oct 10, 2026

I had a horrible experience here shopping for a used Tucson. I’d done extensive research online prior to visiting (across several dealerships), and after test driving the vehicle, Michelle quoted additional fees that were $2,000 more than advertised. I explained that the car was listed on autotrader including dealer fees for less and she explained you can’t trust third party aggregators. I then showed her Empire’s website which had the exact same price and fees as autotrader. She didn’t have a good answer for that one, and still refused to remove the made up fees that differed from the own all-in online price. Of the 4 dealers I visited that day, they also lowballed my trade-in ($3,000 lower than my next lowest offer) despite having an ad on their website that they’d pay $1,500 above blue book for trade-ins. I regret the long distance I travelled only for them to attempt to scam me. I found an honest, transparent dealer and much better experience elsewhere.

Henry and Tay make the process nice and easy!!!Thank you🙏🏻🙏🏻🙏🏻

Had a great time dealing with Michelle snd manny both great People

Josh in the sales department was the best, went out of his way to do his best to get us in a vehicle! I recommend him only!

Thanks to Ron at Fall River location! Extraordinary Service as aways from him, the team at this location go above and beyond! Thank you for the service! Loving my new ride as always! Thanks Ron!

Matt and Aaron went out of their way to help me!!!

Assisted by Wendell. Very friendly and knowledgeable. Brought vehicle in with a seized engine covered by warranty. Corporate approved repair within 3 days and was set up with a loaner next day. Engine was backordered, total time of repair was 2wks. Pleased with response and timeliness.

We had a great experience at Empire Hyundai leasing a Hyundai Tucson for our daughter. Everyone we worked with was friendly, professional, and very helpful throughout the whole process. They made everything easy and straightforward, and we never felt pressured or rushed. Most importantly, our daughter loves her new Tucson, and we feel great knowing she has a vehicle she’s happy with. Overall, it was a really positive car-buying experience, and we would definitely recommend Empire Hyundai to anyone looking for a new vehicle. Thank you to the entire team!

I worked with Tony Reis and Connor Lapointe. My experience could not have been better. They were trust worthy, listened to me, met all my needs and expectations. Phenomenal car buying experience.

Tony Reis Thank you for the great experience

Tony Reid was very helpful thank you

I sold my car to Empire Hyundai and it has been the absolute worst experience. It took them over a week longer to cut my check because they had me sign incorrect paperwork. When I would try to get in touch with the sales manager I was working with, or really anyone at their office, they would send me on a wild goose chase between the different Hyundai offices. I had to drive to their office in person multiple times to get an update on the status of my sale. The disorganization at this establishment is unbelievable. I am now ... Read More

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Google - Sep 5, 2026

I sold my car to Empire Hyundai and it has been the absolute worst experience. It took them over a week longer to cut my check because they had me sign incorrect paperwork. When I would try to get in touch with the sales manager I was working with, or really anyone at their office, they would send me on a wild goose chase between the different Hyundai offices. I had to drive to their office in person multiple times to get an update on the status of my sale. The disorganization at this establishment is unbelievable. I am now trying to get the odometer reading from the sale of my car and they don't have it. I wish I never sold my car to them and I would urge you to go elsewhere for any car needs. They do not know how answer the phone or emails, let alone how to operate a business.

Tony Reis is phenomenal! Highly recommend! Will only deal with him!

Tony Reis was very helpfull highly recommend going through him

Tony was very nice and great to work with!

Watch out for them especially there finance department. They said interest rate was gonna be 20%. That’s after putting down 75% of new of the price of the new car credit score is well above the average. Ended up getting an interest rate of 7% from a local bank. And after the sale we had to question picking up car with a full tank of gas which was included in the delivery fees of car only positive was the price of car which was on point

Arrive at 10:40am amd leave at 2:30pm just for two tire change and oil change, even the regular tire place doesn’t take an hour in doing it ! First and last time

Thank you Tony Reis fir the great deal you gave me

Thank you Tony Reis you are the man

Tony Reis was nice to work with

Tony Teis was vey nice to us thank you

Tony Reis is awesome

Tony Reis is amazing

Tay was absolutely incredible. High energy, worked fast, extremely relatable, and very respectful. He got me the best deal possible on what was my top choice in a car. I would recommend him to anyone in the market looking for a car right now. He’s the man to see.

Was coming here for over 10 years for buying cars, simple oil changes, inspections, and all work to my vehicles. Customer service has always been ok. My last visit cost $138 for a simple oil change, which doubled in price since my last visit less than 6 months ago. The explanation? The war in the Strait of Hormuz — for a fully synthetic oil change — not even real oil. They sent me an oil change coupon 2 days before which I tried to use, but wasn’t even honored. Sad. My family and I won’t be returning here.

I recently had a highly unsatisfactory experience while attempting to purchase a used vehicle at a Hyundai dealership. During the visit, I inquired about an additional $1,700 “used car prep fee.” The salesperson explained that the dealership effectively charges for reconditioning twice: once by incorporating initial repairs into the vehicle’s listed price when it arrives, and again through this separate fee, which is described as covering cleaning and any further repairs identified afterward. At that point, a finance manager entered the conversation in an aggressive manner, interrupting and preventing me from speaking. When I requested a printed copy of the ... Read More

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Google - Aug 9, 2026

I recently had a highly unsatisfactory experience while attempting to purchase a used vehicle at a Hyundai dealership. During the visit, I inquired about an additional $1,700 “used car prep fee.” The salesperson explained that the dealership effectively charges for reconditioning twice: once by incorporating initial repairs into the vehicle’s listed price when it arrives, and again through this separate fee, which is described as covering cleaning and any further repairs identified afterward. At that point, a finance manager entered the conversation in an aggressive manner, interrupting and preventing me from speaking. When I requested a printed copy of the pricing documentation, I was told it was the dealership’s property and was only permitted to photograph it. I then asked that the photocopies of my identification be shredded in my presence. Instead of complying, the salesperson partially tore the document and handed it to me, stating that I could dispose of it myself on the premises. I have never encountered such unprofessional conduct at an automobile dealership. Compounding the issue, the dealership retained my identification and failed to contact me to advise that it was still in their possession. As the dealership is closed today, I intend to follow up on Monday to determine whether they still have it. The other guy behind the counter said I was being passive aggressive for simply just asking questions that they didn’t want to answer. Long story short. He said if they are doing bad that day or month…. You pay more for your car…. If they are doing good, you pay less. Great sales tactic lol

Update: Quite disappointed with after purchase care. Very poor communication on Post-processes like registration delivery, etc… Car keys turned out to be non-functional and does not work-was not a battery issue. Communicated many times for new keys but no update. Will need to go fix by myself. Frustrated at having to constantly initiate follow up for the car.

I wish we never bought our car here. The manager Jeff is not a pleasant guy to deal with. We were definitely jipped when buying this car knowing that there was an oil consumption issue and ironically the recall was just past the amount of miles we bought it at.

I brought my vehicle in for an issue with the OTA update, and my experience with the service department was excellent. Jeffrey White, the Service Manager, was professional, attentive, and kept me updated every day while they worked on the problem. His communication and customer care really stood out. I highly recommend Empire Hyundai for your service needs. They consistently take great care of their customers.

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We recently purchased a **2026 Hyundai Elantra** from Empire Hyundai, and it was one of the best car-buying experiences we've ever had — thanks to Ronnie Webb. From the moment we arrived, Ronnie made us feel welcome and valued. Buying a vehicle can be stressful, but he made the entire process smooth, comfortable, and enjoyable. He was professional, patient, knowledgeable, and took the time to answer all of our questions without ever making us feel rushed or pressured. What impressed us most was his commitment to making sure we found the right vehicle for our needs. He explained our options clearly, ... Read More

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DealerRater - Jun 12, 2026

We recently purchased a **2026 Hyundai Elantra** from Empire Hyundai, and it was one of the best car-buying experiences we've ever had — thanks to Ronnie Webb. From the moment we arrived, Ronnie made us feel welcome and valued. Buying a vehicle can be stressful, but he made the entire process smooth, comfortable, and enjoyable. He was professional, patient, knowledgeable, and took the time to answer all of our questions without ever making us feel rushed or pressured. What impressed us most was his commitment to making sure we found the right vehicle for our needs. He explained our options clearly, communicated throughout the process, and followed through on everything he promised. His attention to detail and dedication to customer service truly stood out. Beyond being a great salesperson, Ronnie was personable and easy to work with. It was clear that he genuinely cared about our experience and wanted us to feel confident in our decision. Our experience at Empire Hyundai exceeded our expectations because of Ronnie. We highly recommend both the dealership and Ronnie to anyone looking for a vehicle. If you're looking for someone who is honest, knowledgeable, and committed to outstanding customer service, ask for Ronnie Webb. Thank you again, Ronnie, for making the purchase of our new 2026 Hyundai Elantra such a positive experience for our family.

Read at DealerRater

Stay clear of this dealership and their service department. Hyundais have a white paint issue that was covered for repair under a recall / warranty. After a year of battling to get the issues corrected there body shop did a terrible job, the general manager was non responsive for a vehicle we purchased for a lot of money. They did not blend the paint job, on the panels they did paint was not buffed out in some areas, rough and drips around the car doors. We are still battling with these folks with no real results. Like I said stay away ... Read More

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Google - Jun 11, 2026

Stay clear of this dealership and their service department. Hyundais have a white paint issue that was covered for repair under a recall / warranty. After a year of battling to get the issues corrected there body shop did a terrible job, the general manager was non responsive for a vehicle we purchased for a lot of money. They did not blend the paint job, on the panels they did paint was not buffed out in some areas, rough and drips around the car doors. We are still battling with these folks with no real results. Like I said stay away from this dealership they are absolutely terrible, buyer beware!

Stay clear of this dealership and their service department. Hyundais have a white paint issue that was covered for repair under a recall / warranty. After a year of battling to get the issues corrected there body shop did a terrible job, the general manager was non responsive for a vehicle we purchased for a lot of money. They did not blend the paint job, on the panels they did paint was not buffed out in some areas, rough and drips around the car doors. We are still battling with these folks with no real results. Like I said stay away ... Read More

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DealerRater - Jun 11, 2026

Stay clear of this dealership and their service department. Hyundais have a white paint issue that was covered for repair under a recall / warranty. After a year of battling to get the issues corrected there body shop did a terrible job, the general manager was non responsive for a vehicle we purchased for a lot of money. They did not blend the paint job, on the panels they did paint was not buffed out in some areas, rough and drips around the car doors. We are still battling with these folks with no real results. Like I said stay away from this dealership they are absolutely terrible, buyer beware!

Read at DealerRater

I had an amazing experience working with Devian at Hyundai Empire. He was kind, knowledgeable, easy to talk to, and made the entire car buying process feel smooth and stress-free. As someone buying on my own, I really appreciated how patient and helpful he was every step of the way. Devian truly went out of his way to help me and made sure I felt comfortable and informed throughout the process. You can tell he genuinely cares about his customers and takes pride in what he does. I’m beyond happy with my experience and would absolutely recommend asking for ... Read More

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DealerRater - May 18, 2026

I had an amazing experience working with Devian at Hyundai Empire. He was kind, knowledgeable, easy to talk to, and made the entire car buying process feel smooth and stress-free. As someone buying on my own, I really appreciated how patient and helpful he was every step of the way. Devian truly went out of his way to help me and made sure I felt comfortable and informed throughout the process. You can tell he genuinely cares about his customers and takes pride in what he does. I’m beyond happy with my experience and would absolutely recommend asking for Devian if you’re looking for a new car. Thank you again for all your help!

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Would not recommend… went for an oil change bc my car was going through oil way too fast. After 2 oil changes we had to restart the process bc I was NEVER given a receipt. So after giving up my time and restarting this process of a total of FIVE oil changes is when they found the issue with my car

Worst dishonest dealership i have ever dealt with top to bottom, shell game pricing, will screw you anyway they can, had a seal leak on oil pan, origionally said it was covered under warrenty , then reversed coarse and said their mechanic determined it was caused by hiiting something under the pan. If i could save one person reading this from buying here, it was worth writing this. Id really give them 0 rating not a 1 star.

Awful, came with my own financing and they wouldn't allow a test drive unless they ran ny credit.

Rude and incompetent

I spent 6 hours there was given horrible cars to drive one with a bad transmission the first associate was horrible rude I was promised financing with no credit check I was lied to drove 1 hour waste of my time and gas i would not recommend you to my worst enemy you don’t care about the customer at all can’t even be honest

Went to look at a preowned car, they confirmed to me before my visit that it was one owner personal car… I went to the dealership to look at the car and found old insurance papers in the glove compartment showing it was an ex-rental. Complete waste of my time. Dishonest.

Had my car for 2 weeks to do what they are calling a critical update! No communication. Had to call to get information when I was told they would call me. Hyundai has become such a scam with all of their recalls. I asked why I never received such recall and was told that I out to bring my car to them for service instead of looking for a better deal! Never buying a Hyundai again!

Advertised price not the actual price!!! And not just the usual stuff. Expect to pay $3000 - $5000 more than advertised. The prices they advertise assume a $3000 down payment. So if you see a car advertised for $20000 the actual price is $23000. How is this legal? Then they hit you with $2000 "Prep Fee". Pretty sure they just made that one up. Wouldn't recommend wasting your time. All I wanted was to buy the car advertised, for the price advertised, plus tax and registration fees. Simple. Wasn't looking to negotiate them down. Just straight forward pay what the car was ... Read More

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Google - Apr 7, 2026

Advertised price not the actual price!!! And not just the usual stuff. Expect to pay $3000 - $5000 more than advertised. The prices they advertise assume a $3000 down payment. So if you see a car advertised for $20000 the actual price is $23000. How is this legal? Then they hit you with $2000 "Prep Fee". Pretty sure they just made that one up. Wouldn't recommend wasting your time. All I wanted was to buy the car advertised, for the price advertised, plus tax and registration fees. Simple. Wasn't looking to negotiate them down. Just straight forward pay what the car was listed for plus reasonable associated costs like tax and DMV fees. Apparently this was too hard for them. If this is how they handle sales imagine how honest they are if something goes wrong.

If I could give ZERO stars I would. Lack of consideration and professionalism. Just a SHABBY establishment at its best. My husband had an oil change appt for 1230pm this afternoon. He arrived at 1215p. He waited for 3 hrs to find out that they never did an oil change on his car. The tech as well as the GM stated that OSHA shut down half the lifts and had the audacity to offer a "complementary" car wash . Worse experience and service ever! Waste of time.

Extremely disappointed in the lack of professionalism at this dealership shocked actually. I went to Empire Hyundai because they had a white vehicle. That is the color. My daughter wanted and we were not taking very seriously from this very start. We were asked for a credit card or a license to even get a quote on the vehicle, which has never happened in all my years of test driving and looking at vehicles. The dealership close to our house did not have a white vehicle and we almost walked at that point, but we stuck it out. They had ... Read More

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Google - Mar 21, 2026

Extremely disappointed in the lack of professionalism at this dealership shocked actually. I went to Empire Hyundai because they had a white vehicle. That is the color. My daughter wanted and we were not taking very seriously from this very start. We were asked for a credit card or a license to even get a quote on the vehicle, which has never happened in all my years of test driving and looking at vehicles. The dealership close to our house did not have a white vehicle and we almost walked at that point, but we stuck it out. They had the vehicle we went with it signed the paperwork. We had a trade-in made the Deal left a deposit or promised the vehicle The next day, then received a phone call, saying it would not be available until Monday and this was a Friday and we specifically told them we would not sign the paperwork unless it was available on Saturday as we could not pick it up on a Monday. We were told it would be personally dug out of the snow on Saturday and would be available so we went ahead and signed the paperwork then get a call the next day saying it wouldn’t be available not acceptable told them we didn’t want the car anymore. They dug it out. We came back paid the rest of our deposit and we were told we were missing money and I told them that’s our trade-in value. That’s the difference and we were told no you signed a Paper and you still owe the money. It turns out Kirme snuck in a paper that gifted our vehicle are trade-in vehicle to them very very sneaky. We would never give away a vehicle at a zero dollar amount unbelievable so we asked to speak to a manager who never even explained that that is the paper we signed and he said there was a misunderstanding, and we were all set wouldn’t even sign our paperwork saying that the difference was accounted for. We were told we would get our registration in one week and I said we were not able to drive back to Fall River nor did we want to ever come back to Fall River and the registration needed to be mailed to our house as we live 30 to 40 minutes away and work outside of their business hours and we were assured by four separate people that the registration could be mailed. We waited over two weeks called and we’re told that they had up to 30 days to register our car after we were told it would be done in one week. Then my daughter receives a text from Kirme message saying her registration was ready for pick up. I wish we had never ever walked into that dealership. I don’t trust that they take their customers seriously nor do they care about their reputation it’s very disappointing discouraging everybody is just a target when they walk in there.

Went in to purchase a vehicle and put $1000 down to hold it until we returned the next day with our trade in and payment for the vehicle. When we called to arrange a time to come in we were told the manager sold the vehicle to someone else, which from what I underststand is illegal. Happily took our business to Mastria and bought a vehicle there and was very satisfied with the experience.

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Went in to purchase a vehicle and put $1000 down to hold it until we returned the next day with our trade in and payment for yhw vehicle. When we called to arrange a time to come in we were told the manager sold the vehicle to someone else, which from what I underststand is illegal. Happily took our business to Mastria and bought a vehicle there and was very satisfied with the experience.

(Translated by Google) Poor service, I waited 2 hours and was never attended to. (Original) mala asistencia 2 horas esperendo y nunca me atendieron

Study Google reviews. Car dealerships, especially, love to leave fake 5 star reviews for themselves. It's so easy to spot, with 1 or very low review count fakes. And every 5 star review is worded so similarly. It's hysterical to see so many fakes again and again. HOWEVER, I'm here for a purpose. A review admittedly 7 years old. I found some old emails and my blood boiled just enough, I needed to leave this. A friend of mine wanted a small crossover SUV. I had been helping her look for awhile. Saw a used 2018 Kona with less than 5,000 miles for ... Read More

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Google - Mar 17, 2026

Study Google reviews. Car dealerships, especially, love to leave fake 5 star reviews for themselves. It's so easy to spot, with 1 or very low review count fakes. And every 5 star review is worded so similarly. It's hysterical to see so many fakes again and again. HOWEVER, I'm here for a purpose. A review admittedly 7 years old. I found some old emails and my blood boiled just enough, I needed to leave this. A friend of mine wanted a small crossover SUV. I had been helping her look for awhile. Saw a used 2018 Kona with less than 5,000 miles for a good amount lower than new. Contacted the dealer on a Sunday. Yep, they have it still. I'll be down in an hour. And, wouldn't you know it, it was sold before I got there. Certainly, that's possible. But I was cautious. My friend was on her way down. Since I was there, let me talk numbers on a new one. It was December 2nd. Deals were to be had. Tony wrote down a number on a blank piece of paper. My antenna was up even more. But he was nice, so I let him do his thing. My friend gets there and we look and talk. She wants a Kona. She came with a friend of hers who will co-sign. Numbers are discussed and they are higher than I'd like for her. But she's fine with a higher payment. It's her decision. But going over the numbers with the finance manager, I notice the number agreed upon(on that blank sheet of paper) isnt the number used on the finance sheet. I'm telling her we need to cut bait and walk out. But they want to go through with it. They also try to sell her on all the dealer add ons. I'm insistent that we decline most. This I will not allow. Instead of a lightly used vehicle for under $20G, she's buying a $24G new one and being pushed with add ons to make it over $27G. I do my best to knock that down, we come to an agreement and we walk out. She's supposed to pick it up on Monday. Well, wouldn't you know it, financing didn't work out. They tell her she needs to pay more up front or redo financing. She calls me to tell me what's going on. I tell her to walk away. We'll find something better. I had another dealer I was referred to by a friend who works with their Toyota affiliate ready to give us a great deal on a demo. But Empire tired her out. She paid OVER $27G for a car with a $23G sticker and her financing was high as well. All the stuff I got her to decline on the first deal, she got pushed on and accepted without me there. Again, makes my blood boil thinking about them. Slimy, slimy, slimy. My biggest regret as a car guy who likes to help out others was even letting her step foot in this place. One day I was visiting her at her place, a year later. I removed her Empire plate frames and crushed them. The only good deals made will be for themselves. You will always be taken advantage of here. They will prey on the uninformed.

Unfortunately, this experience reinforced the worst stereotypes about car dealerships. The vehicle was listed online at one price, but when I arrived they tried to add $3,000 because I did not have a trade-in. Once I pushed back, the fee was immediately dropped, which suggests it was never legitimate in the first place. To make matters worse, the vehicle was advertised online as “Certified,” but during negotiations they admitted it was not actually certified. Misleading pricing and inaccurate listings make it hard to trust the dealership.

Wanted to buy from here but they are definitely trying to scam customers will be reporting it to BBB how is the car selling for 16190 otd it’s 21k but it’s worth 21k ?? Wouldn’t recommend here at all .

Horrible, horrible customer service - they never, ever return calls or texts.

I bought a used 2019 Nissan Rouge Sport back with 19,004 miles in 2023 with Empire Hyundai. Always had issues with this car since I bought it, which caused it to end up being totaled from how much extra damage was underneath the car. This dealership sold me the car without disclosing that it had been in a previous accident before purchasing. Only found out when looking through the service history paperwork in my glove compartment. I would never recommend buying a used car from this dealership unless you’re fine with them not disclosing if the cars they sell have been in ... Read More

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Google - Feb 19, 2026

I bought a used 2019 Nissan Rouge Sport back with 19,004 miles in 2023 with Empire Hyundai. Always had issues with this car since I bought it, which caused it to end up being totaled from how much extra damage was underneath the car. This dealership sold me the car without disclosing that it had been in a previous accident before purchasing. Only found out when looking through the service history paperwork in my glove compartment. I would never recommend buying a used car from this dealership unless you’re fine with them not disclosing if the cars they sell have been in accidents before.

I brought my 2015 Hyundai Sonata to Empire Hyundai after experiencing two serious brake failures. The brake pedal became hard, the vehicle took several seconds to stop, and I had to use the electronic parking brake to avoid a potential accident. This concern was clearly documented on my service invoice: “Customer stating brakes failed twice…” After agreeing to a $185 inspection charge, and after their inspection, I received a call from Aaron in service. Instead of addressing the brake assist system or explaining any diagnostic testing related to braking, I was told the issue was a leaking cam cap/plug and was ... Read More

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Google - Feb 2, 2026

I brought my 2015 Hyundai Sonata to Empire Hyundai after experiencing two serious brake failures. The brake pedal became hard, the vehicle took several seconds to stop, and I had to use the electronic parking brake to avoid a potential accident. This concern was clearly documented on my service invoice: “Customer stating brakes failed twice…” After agreeing to a $185 inspection charge, and after their inspection, I received a call from Aaron in service. Instead of addressing the brake assist system or explaining any diagnostic testing related to braking, I was told the issue was a leaking cam cap/plug and was presented with a $1,600+ repair estimate. I was told this engine component “regulates engine power” and may have been generating acceleration while I was braking. During that same call, I was immediately given two options: They offer payment plans for the repair, or He could connect me with someone in sales to work up a trade-in estimate. My concern at that moment was brake safety, not financing or trading in my vehicle. After declining the repair, I received a follow-up call from someone who initially did not clearly identify his role. When pressed, he said he was a “Sales and Service Specialist.” The conversation again focused on why I declined the repair and shifted toward sales. When I pointed out that my documented complaint involved brake failure, I was told he wasn’t aware braking issues had been mentioned, despite it being written on the invoice. I ultimately sought a second opinion from a trusted independent mechanic. The issue turned out to be unrelated to the cam plug entirely. It was a malfunctioning VVT solenoid that was affecting engine timing and likely causing intermittent vacuum issues, which in turn impacted brake assist. Once properly diagnosed, the explanation made sense. This was a serious safety concern. I expected a thorough brake system evaluation and clear diagnostic transparency. Instead, I was presented with a high-cost engine repair and a quick pivot toward financing or trading in the vehicle. I strongly believe they purposely present customers with older used vehicles with random high cost repairs to try to force them into just trading it in and get them over to the sales department. I would NEVER consider bringing my vehicle here or stepping into this building again for the rest of my life. The extra drive to Route 44 Hyundai is well worth it, in hindsight.

Why would having a trade in affect the price of the car ? Why wouldn’t the listed price on the website be honored ? Be careful with these people - the bbb & attorney general has been contacted for these deceptive practices.

The best dealership around! Great service and friendship! They take care of all their customers.

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Once again Empire has failed miserably. Lack of communication, lack of respect for a customer, and basic shabby service. My daughter bought her Tucson there two years ago and received the run-around when her manifold cracked. Finally after almost two months it was fixed. Next, or before actually, a “peeling paint issue”. Went there last August/September, photos taken, etc. To this day no information or repair despite her numerous calls. Now Monday 3/2/26, a water pump issue. Gets the car to Empire, sits and waits 2.5 hours only to be told, “it needs a water pump, we don’t have any ... Read More

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Google - Dec 2, 2025

Once again Empire has failed miserably. Lack of communication, lack of respect for a customer, and basic shabby service. My daughter bought her Tucson there two years ago and received the run-around when her manifold cracked. Finally after almost two months it was fixed. Next, or before actually, a “peeling paint issue”. Went there last August/September, photos taken, etc. To this day no information or repair despite her numerous calls. Now Monday 3/2/26, a water pump issue. Gets the car to Empire, sits and waits 2.5 hours only to be told, “it needs a water pump, we don’t have any in stock, it will take a few days to get one, the car is disassembled and can’t be driven.” She asked for a loaner - “ they don’t loan cars”. Basically said she was on her own. She called her employer who couldn’t pick her up until 5pm. She sat there almost 5 hours! You think they might have let her know earlier?? It was obvious it was the water pump. And really, none in stock?!? A basic part?? Today is Thursday, still no one has contacted her with a situation report. Inexcusable and reprehensible behavior for ANY business. Seems they’re holding the car “hostage” or just don’t give a damn about their customers. I see a BBB complaint in their future unless this fiasco can be explained and remedied…

STAY AWAY FROM THIS PLACE!!! I had a horrible experience here. I went in to look for a suv and trade my vehicle in September. The only positive experience was our sales person Connor who was knowledgeable and kind, everything else HORRIBLE! The finance person will sit you down and in comes the fancy big screen on his desk where he in larges the screen where you only see your signature section. Shame on me for not asking more questions but I feel like I was pressured into buying over $7,000 almost $8,000 in warranties, everything sounded amazing. Not once did he ... Read More

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Google - Nov 15, 2025

STAY AWAY FROM THIS PLACE!!! I had a horrible experience here. I went in to look for a suv and trade my vehicle in September. The only positive experience was our sales person Connor who was knowledgeable and kind, everything else HORRIBLE! The finance person will sit you down and in comes the fancy big screen on his desk where he in larges the screen where you only see your signature section. Shame on me for not asking more questions but I feel like I was pressured into buying over $7,000 almost $8,000 in warranties, everything sounded amazing. Not once did he tell us the amount we were financing! All he kept mentioning was it was just $90 added each month not once did he say the price for each warranty. ( he told me later that he did tell me all the prices but he didn’t! ) And I’m sure there’s a video of it because he said we were being recorded. I had to email him when I got home to ask him the total that’s when I was told the total! They have a small print advertising at the bottom that the price of advertised car price reflects $3,000 down payment… shady when i asked about this I was told all dealerships do this. ( actually no they don’t because I went with my son in law to Silko Honda a couple of days ago and they didn’t do that and were great!) I went back ( day after buying car and to pick it up ) to cancel some of these warranties and I walked out in tears having a panic attack!! I told Joe ( finance guy ) that I was talking to my sister and she told me that over $7,000 almost $8,000 is a lot in warranties, he then told me in a condescending attitude that if something happens to my car I should then send it to my sister for her to fix it!! And that I had people in my ears telling me and it’s not his fault I was having buyers remorse mind you I bought a $21,900 suv and put $5,000 down, my loan was over $29,000!!! He was horrible! I recorded my interaction with his knowledge. Outside the manager ( Kasey ) along with other sales people all kept saying “ yeah sometimes he’s rough” “ yeah it was Joe “ like they all knew it already and weren’t surprised! the manager told me she would tell the owner who was on vacation. I call my sister on the way home still in a panic mode, she called from NC and spoke to the same manager and said told her she was sorry her sister was treated this way and she would make things right. I was told to send in the video I had of him being horrible which I did, I emailed the manager and told her I wanted to speak to the owner …. It’s now been 2 months not one reply!! Even when I was canceling the warranties which by law I have 30 days to cancel he was still arguing with me saying it’s a great deal… STAY AWAY FROM THIS PLACE!! I will be putting in a complaint to Hyundai corporate too! This guy Joe should not work with the public! Oh he also told me that HE gave me 6.3% interest rate and he could've given me 13% lol I earned the 6% interest due to my credit score being 740! Like he was doing me a favor!! I’m sure negative reviews are being filtered here, it’s a different story on yelp! I’m also stuck with a $440 a month payment until I refinance because they submitted the total with all the warranties before I was able to cancel the warranties the next day. 1.5 months later they sent $6,300 to the lender to subtract from the loan for the canceled warranties ( 2 of them couldnt be canceled because they had already been added to the car ) now I’m stuck with a $440 payment that couldnt be changed! When I told him I would be leaving a review about how I was treated, he proceeded to spell his last name letter for letter and told me to make sure I spelled it correctly!!

I bought a used car from Empire 10/21. Im still chasing down money, nearly a month later, that they owe me for an overage I paid toward my prior auto loan. They acknowledge the overage, that I am owed it, but havent been straight with why they are choosing not to reimburse me and i just have to wait longer... even after their finance debt assured me that Empire is very good with reimbursements and handles them with priority. Took them 12 days to issue my registration because "the house" was busy with the trunk or treat event. Had to ... Read More

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Google - Nov 11, 2025

I bought a used car from Empire 10/21. Im still chasing down money, nearly a month later, that they owe me for an overage I paid toward my prior auto loan. They acknowledge the overage, that I am owed it, but havent been straight with why they are choosing not to reimburse me and i just have to wait longer... even after their finance debt assured me that Empire is very good with reimbursements and handles them with priority. Took them 12 days to issue my registration because "the house" was busy with the trunk or treat event. Had to text and call constantly and threaten that I was going to report their mishandling before they finally gave me a dealer plate so I wouldn't be driving illegally. My car was leaking oil so I had to bring it back a few days after I brought it home. I emailed the GM with my concerns and he never replied.

Do not buy from them. They posted an ad on Facebook for a new event called “Key for Key.” In the ad, it states that it’s $0 down. After they get you to apply for their financing, they then tell you that you need to have a down payment. Now i’ll be honest, my credit is bad. It is. However, knowing that, and knowing that this dealership scams people, I told them that up front. They have you do their financing and after they pull your credit, tell you they require X amount down. I have had issues with ... Read More

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Google - Nov 5, 2025

Do not buy from them. They posted an ad on Facebook for a new event called “Key for Key.” In the ad, it states that it’s $0 down. After they get you to apply for their financing, they then tell you that you need to have a down payment. Now i’ll be honest, my credit is bad. It is. However, knowing that, and knowing that this dealership scams people, I told them that up front. They have you do their financing and after they pull your credit, tell you they require X amount down. I have had issues with them in the past but decided to give them another chance for this new event. Do not get tricked into this.

Empire leased me a 2024 Tucson last October. My income was 1,700 per month. My lease payment is 637.00 per month. I have contacted them more than 5 times in the past year for help. I am in jeopardy of losing my home due to my lease payment.

It was a nightmare the process was so badly handled and not even a month of my brand new vehicle and I need 4 new sets of tires they gave me auction plugged tires that are worse than my old car so i paid all this money for a new Suv and have to pay $1,000 for brand new tires I would not recommend coming here at all. All they care about is commissions even if you know people there they will do you wrong for a quick buck. Don’t get me started on their “warranty”