Customer Reviews for Empire Hyundai in Fall River, MA
Choosing the right dealership matters, and the experiences of real customers say more than any advertisement could. Empire Hyundai has built a reputation for over 30 years as a trustedHyundai dealer in Fall River by putting people first at every step, whether you're shopping for your first car, navigating a tough financial situation or bringing your vehicle in for service.
The reviews below reflect what drivers throughout southeastern Massachusetts consistently experience here: genuine care, transparent communication and a team that goes the extra mile.
Real Empire Hyundai Customer Testimonials
★★★★★
I worked with our salesperson and she helped make the process less intimidating. The other people on the floor all congratulated me on my new purchase and helped me set up all the tech in my new car. Thank you for helping me and my family find our new ride!
Heidi G. (Google Review)
★★★★★
I recently purchased a vehicle with our salesperson at Empire Hyundai and I could not say enough great things about the service. He took me in, expressed concern for my situation and got me into the vehicle I wanted with a payment I wanted. The transaction was smooth, fast and reliable. Everyone I encountered here was friendly and on top of their tasks! They stayed after hours and made sure everything was completed same day. I would come back as a repeat customer over and over again.
Missy F. (Google Review)
★★★★★
Our salesperson was an outstanding sales professional. I have been in the industry thus my expectations are high. He met every one of them. He is smart, witty, attentive and knows his audience. This was my daughter's first car and he set the bar for how young women should be treated in a dealership. The car-buying process is exhausting -- he does an amazing job mitigating the stress.
Lauren S. (Google Review)
★★★★★
Listen listen listen!!! If you ever come across Empire Hyundai in Fall River and you're looking for a great deal on a nice used and or new car that would be perfect the place.
DJ
★★★★★
I recently had an incredible experience at Empire Hyundai. I came in with a vehicle that had 170,000 miles on it and still had five years of payments left. The finance director took the time to understand my situation and went above and beyond to get me out of the vehicle. He secured an amazing deal for me on a brand new car with only 33 miles on it! The salesperson I worked with was phenomenal… and made sure everything moved quickly and smoothly. They managed to get the deal done in just two days, which was impressive given the situation I was in. If you're in a tough spot and need a dealership that genuinely cares and will do whatever they can to make things work, I highly recommend Empire Hyundai.
Elijah F. (Google Review)
★★★★★
I purchased a used vehicle from Empire Hyundai approximately two years ago, which recently required a major repair to the engine. Despite this, I was thoroughly impressed with the service I received from our service advisor. His diligence and persistence in working with vehicle and my external warranty company were exemplary. He ensured I was fully informed throughout the entire process and went above and beyond by gathering all the necessary paperwork and forms, even personally driving to the dealership to pick up my registration. Lastly, I greatly appreciate how Empire Hyundai covered the cost of one of the repairs that was not covered by the insurance. I highly recommend Empire Hyundai for their outstanding service and dedication to their customers.
Brianna K. (Google Review)
★★★★★
After a nerve-racking month of my vehicle stalling out randomly I set up an appointment. My service advisor took great care of me. Kept me informed of the progress in diagnosis and gave me an estimate before doing any work. He really kept my mind at ease and thoroughly explained the problem and the fixes. Car runs great now and much quieter. Will be a repeat customer for service for sure.
Ray B. (Google Review)
★★★★★
They treated her with the utmost professionalism and care. They listened to her and me, and through the whole process, they kept us informed. The service representative and the service manager were incredible. The place is clean, neat, and very service oriented. We will continue to go there for all service-related issues.
Neal D. (Google Review)
Why Drivers Choose Empire Hyundai in Fall River, MA
The reviews above speak to something that runs deeper than a single transaction. Drivers come to Empire Hyundai because they trust our team to be straightforward, attentive and genuinely invested in finding the right solution -- whether that means exploring new Hyundai inventory, browsing used cars for sale or scheduling a service appointment for their current ride.
From first-time buyers to customers returning years later, the experience at Empire Hyundai is low-pressure, transparent and built around real solutions. While our finance team works hard to find payment options that fit your life, our service department keeps you informed every step of the way and stands behind its work.
Share Your Empire Hyundai Experience!
Had a recent visit to our showroom or service center? We'd love to hear from you. Your feedback helps our team continue to raise the bar and gives other local drivers the confidence they need to make a well-informed decision. Whether your experience was with our sales team, finance department or service advisors, every review makes a difference.
Ready to see what sets Empire Hyundai apart for yourself? Browse our inventory online, contact us with any questions or stop by our Fall River showroom today. We look forward to earning your trust -- and your review.
